1. Our commitment to your privacy
Tradas Pty Ltd (ABN 97 703 932 316), based in Melbourne VIC, provides trading and commerce services to businesses across Australia. We respect the privacy of every individual and organisation we deal with, and we are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) that sit under it.
This policy explains what personal information we collect, why we collect it, how we handle it, and the rights you have over your information. It is intended to meet the requirement for open and transparent management of personal information under APP 1.
2. Personal information we collect
The kinds of personal information we may collect and hold include:
- your name and, where relevant, your job title or role within a business;
- business contact details, such as your email address, business address and preferred method of contact;
- information you provide when you submit an enquiry, request a quote, or correspond with us about our services;
- commercial and trading information you choose to share with us so that we can provide our services;
- website usage information, such as pages visited and general browser or device details.
We do not collect sensitive information (such as health information or information about beliefs or affiliations) unless it is reasonably necessary for one of our functions and you have consented, or the collection is otherwise permitted under the APPs.
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website. However, in most cases we need some basic details to respond to an enquiry or prepare a quote.
3. How we collect personal information
We collect personal information directly from you wherever reasonable and practicable, including:
- when you complete a form on this website, such as our enquiry or quote request forms;
- when you send us an email;
- when you engage us to provide trading and commerce services and provide onboarding or account information;
- through routine business records, invoices and correspondence arising from our work with you.
On some occasions we may receive personal information from third parties, such as a colleague who includes us in an email chain, or a referrer who passes on your business contact details. Where this occurs, we handle that information in accordance with this policy and the APPs.
4. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes connected with our business, including:
- responding to enquiries and providing information about our services;
- preparing quotes and proposals, and delivering the services you engage us for;
- managing our client and supplier relationships, including billing, record keeping and accounting;
- meeting our legal, taxation and regulatory obligations;
- improving our website, services and client experience;
- occasionally letting you know about our services, where you would reasonably expect this and you have the opportunity to opt out.
We will only use or disclose personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent or an exception under the APPs applies (see APP 6).
5. Disclosure of personal information
We do not sell, rent or trade personal information. We may disclose personal information to third parties where it is reasonably necessary for the purposes set out above, including:
- service providers who support our operations, such as website hosting, email, cloud storage, analytics and professional advisers, bound by confidentiality and privacy obligations;
- our accountants, auditors and legal advisers;
- government bodies, regulators or law enforcement, where required or authorised by law.
Some of our service providers may store or process information outside Australia. Where overseas disclosure occurs, we take reasonable steps to ensure the recipient handles personal information in accordance with the APPs, including through contractual safeguards.
6. Security of personal information
Under APP 11, we take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage, and limiting personal information to staff and providers who need it to perform their role.
We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy, or as required by law, after which it is securely destroyed or de-identified.
7. Cookies and website analytics
Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how visitors use our pages. This helps us improve content and usability. The information collected is generally de-identified or aggregated.
You can manage or disable cookies through your browser settings. Doing so may affect some functionality of the website, but you can still browse most of the site without accepting cookies.
8. Access to and correction of your personal information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you, and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below. We will respond within a reasonable period, and there is generally no charge for making a request. In limited circumstances, we may decline access or correction where permitted under the APPs; if so, we will explain our reasons and, where relevant, note your request on the record.
9. Privacy complaints and disputes
If you believe we have breached the APPs or this policy, or if you have any concerns about how your personal information is handled, please contact us in the first instance using the details below. We take privacy complaints seriously and will aim to acknowledge and resolve your complaint promptly and fairly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
10. Notifiable data breaches
The Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth) requires us to notify the OAIC and affected individuals where an eligible data breach occurs that is likely to result in serious harm. We maintain processes to assess suspected breaches promptly and to comply with our notification obligations.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update.
12. Contact us about privacy
For privacy enquiries, access and correction requests, or complaints, please contact:
Tradas Pty Ltd
Melbourne VIC, Australia
ABN 97 703 932 316
Email: ceo@tradaspty.site
Website: https://tradaspty.site